Shipping & Exchange Policy

Shipping Policy

All orders are processed within 1–3 business days before being shipped via Canada Post.

Estimated delivery times:

🇨🇦 Canada: 1–3 business days

🇺🇸 USA: 2–5 business days

🌍 International: 5–10 business days

Based in Canada, Haus of EL proudly ships across North America and worldwide.

Once your order is shipped, a tracking number will be sent to the email address provided at checkout. Please note that Haus of EL is not responsible for packages after they have been shipped.

For any shipping inquiries, contact us at facesbyel.ca@gmail.com

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Returns & Exchanges

Due to the intimate and personal nature of our products, we do not accept returns.

We offer exchanges only for items that arrive damaged or if there has been an error on our part. To request an exchange, please email us at facesbyel.ca@gmail.com within 7 days of receiving your order.

To be eligible for an exchange:

• The item must be unused and in its original condition

• Original packaging must be intact

• Proof of purchase is required

Once we receive the returned item, we will notify you via email and provide a tracking number once the replacement has been shipped.

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Refunds

All sales are final.

If you have any questions or concerns, please contact us at facesbyel.ca@gmail.com

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Order Cancellations

Orders may be cancelled within 24 hours of being placed for a full refund. After 24 hours, we are unable to make changes or cancellations.

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Currency Display

By using our website, you agree to allow third-party services to access your IP address to determine your location for accurate currency conversion. A temporary cookie is stored in your browser to maintain your selected currency throughout your browsing session on our site.

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Terms & Conditions

By placing an order with Haus of EL, you agree to the following:

• You’ve read and understood the product description

• You acknowledge that all sales are final

• You understand that changes to your order: including product or address changes, cannot be made after submission

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Questions?

📧 facesbyel.ca@gmail.com